1. Who We Are
Grabdiz UK Limited (“we”, “our”, “us”) is an online e-commerce business based in the United Kingdom. We are the data controller for the personal information we collect and use.
2. What Information We Collect
When you shop with us, we may collect:
- Your name, address, email, and phone number
- Payment details (processed securely by third-party providers – we do not store card numbers)
- Order details and purchase history
- Technical information such as IP address, cookies, and browsing behaviour
3. How We Use Your Information
- Process and deliver your orders
- Provide customer support
- Send service updates (e.g., order confirmations, delivery notifications)
- Improve our website and services
- Send marketing emails if you’ve given consent
4. Legal Basis for Processing
- It’s necessary to fulfil our contract with you (e.g., delivering your order)
- We have legal obligations (e.g., tax and accounting)
- We have legitimate interests (e.g., fraud prevention, improving services)
- You’ve given consent (e.g., marketing communications)
5. Sharing Your Information
We only share your data with trusted partners such as:
- Payment processors
- Delivery companies
- IT and website service providers
We never sell your personal data.
6. How Long We Keep Your Data
- Customer records: up to 6 years (for legal and tax purposes)
- Marketing data: until you withdraw consent
- Technical data: up to 12 months
7. Your Rights
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain processing
- Withdraw consent at any time
To exercise your rights, contact us at privacy@grabdiz.co.uk.
8. Cookies
We use cookies to improve your shopping experience. You can manage or disable cookies through your browser settings.
9. Security
We take steps to protect your data, including encryption, secure servers, and staff training.
10. Contact Us
Data Protection Officer (DPO)
Grabdiz UK Limited
16855031
Email: privacy@grabdiz.co.uk